Terms & Conditions

Effective Date: 1 October 2026

Welcome to sagirjewellers.com. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By visiting, browsing, registering on, or purchasing from sagirjewellers.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these terms, please do not use our website or purchase our products.

1. About Our Business

Website: sagirjewellers.com
Business Name: Sagir Jewellers
Email: sagirjewellers@gmail.com
Phone: 7047382034
Address: Barsundra, Iswardahajalpai, Bhawanipur, Haldia, West Bengal – 721654
Business Category: Jewellery
GST No.: 19AZJPH9207Q1ZL

Sagir Jewellers operates sagirjewellers.com as an online platform for displaying and selling jewellery and related products. We aim to provide customers with clear product information, secure ordering facilities, and reliable customer support.

2. Acceptance of Terms

By accessing sagirjewellers.com, you confirm that you are legally capable of entering into a binding agreement under applicable laws. If you are using the website on behalf of another person or organisation, you confirm that you have the necessary authority to accept these terms on their behalf.

These Terms & Conditions apply to all visitors, customers, registered users, and anyone who accesses or uses the website.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Changes may be made without prior individual notice. The updated version will become effective when published on this page. Customers are encouraged to review this page periodically.

3. Website Usage

You agree to use sagirjewellers.com only for lawful purposes. You must not use the website in any manner that may damage, disable, overburden, or impair the website or interfere with another customer's access.

You must not attempt to gain unauthorised access to our website, servers, databases, accounts, or other systems. You must not introduce viruses, malicious software, harmful code, or other technologies intended to disrupt website operations.

You also agree not to copy, reproduce, modify, distribute, sell, or commercially exploit website content without our prior written permission.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, sizes, colours, and other information displayed on sagirjewellers.com are accurate and current.

However, slight differences may occur between the actual product and images displayed online due to photography, lighting, screen settings, device displays, or manufacturing characteristics.

Jewellery products may contain variations in colour, finish, pattern, stone appearance, or other visual characteristics. Such minor differences should not automatically be considered a defect.

We reserve the right to correct errors, update information, modify product specifications, or discontinue products without prior notice.

5. Jewellery Product Details

Customers should carefully review the product description before placing an order. Information such as material, size, design, finish, stone details, dimensions, quantity, and other specifications should be checked before purchase.

Where applicable, product information relating to jewellery materials, plating, stones, or other components will be provided on the relevant product page.

Customers should not rely solely on product photographs when making a purchase decision. The written product information should also be reviewed carefully.

If you require clarification regarding a product before ordering, you may contact us at sagirjewellers@gmail.com or 7047382034.

6. Pricing

All product prices displayed on sagirjewellers.com are subject to change without prior notice.

Prices may change because of product updates, promotions, supplier costs, taxes, operational expenses, market conditions, or other business considerations.

We make reasonable efforts to display accurate pricing information. However, if an obvious pricing or technical error occurs, we reserve the right to correct the price and, where appropriate, cancel an affected order.

Any applicable taxes, shipping charges, or other charges will be displayed or communicated as applicable during the ordering process.

7. Orders

Placing an order on sagirjewellers.com constitutes a request to purchase the selected products. An order is subject to acceptance and availability.

After placing an order, you may receive an order confirmation through the contact information provided during checkout. An order confirmation does not necessarily guarantee final fulfilment if the product becomes unavailable or an error is discovered.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including cases involving product unavailability, pricing errors, suspicious transactions, incorrect customer information, or suspected misuse of promotional offers.

If we cancel an order after payment has been received, the applicable amount will be handled according to our refund process.

8. Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

This may include your name, phone number, email address, delivery address, billing information, and other details required for order processing.

If incorrect information results in delayed delivery, failed delivery, return-to-origin, or additional delivery costs, the customer may be responsible for the consequences, subject to applicable law and our applicable shipping and refund policies.

Customers should carefully verify all information before completing checkout.

9. Payment

We may provide one or more payment options through the website, depending on availability.

Customers agree to provide valid and authorised payment information when making an online payment. Any payment information submitted must belong to the customer or be used with proper authorisation.

We do not encourage customers to share passwords, OTPs, card PINs, CVVs, or other confidential payment credentials with anyone claiming to represent Sagir Jewellers.

Payment-related processing may be handled through third-party payment service providers. Their respective terms and privacy practices may also apply.

10. Cash on Delivery

If Cash on Delivery is offered for a particular order or location, the customer must provide accurate contact and delivery information.

Customers should be available to receive and pay for the order at the time of delivery.

Repeated refusal of confirmed Cash on Delivery orders or misuse of COD services may result in restrictions on future COD availability, subject to applicable business policies.

11. Shipping and Delivery

We aim to process and dispatch confirmed orders within the estimated processing period stated on the website or communicated to the customer.

Delivery timelines are estimates and may vary due to location, courier operations, weather conditions, public holidays, transportation issues, operational delays, or circumstances beyond our reasonable control.

Customers should ensure that someone is available at the provided delivery address where necessary.

Once an order has been handed over to a courier or delivery partner, delivery may also depend on the partner's operational procedures.

For complete information, customers should refer to our Shipping Policy.

12. Order Cancellation

Customers may request cancellation before an order has been processed or dispatched, subject to our cancellation procedure.

Once an order has been dispatched, cancellation may not always be possible.

If a cancellation request is accepted after payment, any applicable refund will be processed according to our refund policy and the original payment method or another permitted method.

Certain products, promotional orders, customised items, or orders already processed for dispatch may have different cancellation conditions.

13. Returns and Exchanges

Returns or exchanges, where offered, are subject to the conditions described in our Return & Refund Policy.

Customers should inspect the package and product after delivery. If a product arrives damaged, incorrect, defective, or otherwise qualifies for a return under our policy, the customer should contact us within the applicable time period.

The customer may be required to provide photographs, videos, order information, packaging details, or other evidence to help us evaluate the issue.

Products must meet the applicable return conditions before a return or exchange can be approved.

14. Refunds

Approved refunds will be processed according to our Return & Refund Policy.

Refund processing times may vary depending on the payment method, financial institution, payment gateway, or banking system.

A refund request does not automatically guarantee approval. The product and order must meet the applicable refund conditions.

Customers should not send products back without following the required return procedure or receiving appropriate instructions where such instructions are required.

15. Promotional Offers

From time to time, Sagir Jewellers may offer discounts, promotional codes, limited-time offers, free delivery, special pricing, or other promotional benefits.

Promotions may be subject to specific eligibility conditions, validity periods, product restrictions, quantity limitations, or other terms.

Unless explicitly stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify, suspend, or withdraw a promotion where reasonably necessary.

16. Intellectual Property

All content available on sagirjewellers.com, including logos, brand names, photographs, product images, graphics, text, page layouts, designs, icons, and other materials, may be protected by applicable intellectual property laws.

The content belongs to Sagir Jewellers or its respective licensors or content providers, unless otherwise stated.

You may view and use the website for personal shopping purposes. You may not reproduce, copy, modify, publish, distribute, transmit, sell, or commercially exploit our content without prior written permission.

The name sagirjewellers.com and associated branding should not be used in a manner that may create confusion or imply an unauthorised relationship with our business.

17. User Conduct

You agree not to:

• Use the website for unlawful purposes.

• Provide false or misleading information.

• Attempt fraudulent transactions.

• Interfere with website security.

• Upload harmful software or malicious code.

• Access accounts or information without authorisation.

• Copy website content for commercial use without permission.

• Abuse promotional offers or discount systems.

• Use automated systems to disrupt or excessively access the website.

• Engage in conduct that may harm our business, website, employees, customers, or service providers.

We may restrict or terminate access where we reasonably believe that these terms have been violated.

18. Third-Party Services

Our website may use third-party services such as payment processors, shipping companies, analytics services, technology providers, advertising platforms, or other service providers.

Third-party services may have their own terms, conditions, privacy policies, and operational procedures.

We are not responsible for independent policies or practices of third parties beyond matters within our reasonable control.

19. Website Availability

We aim to keep sagirjewellers.com available and functional, but continuous or uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues, security measures, network problems, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the website when necessary.

20. Disclaimer

We make reasonable efforts to provide accurate website information. However, the website and its content are provided subject to availability and may contain occasional errors or omissions.

To the extent permitted by applicable law, we do not guarantee that the website will always be error-free, uninterrupted, secure, or completely accurate.

Nothing in these Terms & Conditions is intended to exclude any consumer rights or legal protections that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted under applicable law, Sagir Jewellers shall not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, network problems, unauthorised access caused by circumstances outside our reasonable control, or other events that could not reasonably be prevented.

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.

22. Privacy

Your use of sagirjewellers.com may involve the collection and processing of certain information necessary to operate the website, process orders, provide customer support, and fulfil deliveries.

Our collection and use of personal information are governed by our Privacy Policy.

Customers are encouraged to review the Privacy Policy before using the website.

23. Fraud Prevention

We may take reasonable steps to verify suspicious or unusual transactions to protect customers and our business.

If an order appears to involve fraudulent activity, unauthorised payment information, false details, repeated misuse, or other suspicious circumstances, we may delay, restrict, or cancel the transaction as appropriate.

Where required, relevant information may be shared with appropriate service providers or authorities in accordance with applicable law.

24. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, epidemic or pandemic-related restrictions, strikes, transportation disruptions, government actions, civil disturbances, technical infrastructure failures, or other unforeseen events.

Where possible, we will take reasonable steps to minimise the effect of such circumstances on customers.

25. Changes to Products and Services

We may update product collections, designs, availability, prices, website features, payment options, shipping methods, or other services at any time.

Such changes may be made without prior notice where reasonably necessary.

Changes to these Terms & Conditions will be published on this page.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the website, products, services, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having legal jurisdiction over the matter, subject to applicable law.

27. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary, where legally permissible.

The remaining provisions shall continue to remain effective.

28. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable website policies, constitute the general terms governing your use of sagirjewellers.com and your relationship with the website regarding online purchases.

If there is a specific policy applicable to a particular product or service, that policy may also apply.

29. Contact Us

If you have questions regarding these Terms & Conditions, products, orders, returns, payments, or other website matters, you can contact Sagir Jewellers using the details below:

Sagir Jewellers
Website: sagirjewellers.com
Email: sagirjewellers@gmail.com
Phone: 7047382034
Address: Barsundra, Iswardahajalpai, Bhawanipur, Haldia, West Bengal – 721654
GST No.: 19AZJPH9207Q1ZL

We encourage customers to contact us before placing an order if they need clarification regarding product specifications, availability, delivery, payment, cancellation, return, or other purchasing conditions.

30. Customer Acknowledgement

By accessing sagirjewellers.com or placing an order through our website, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the applicable provisions.

These terms are intended to establish clear expectations between Sagir Jewellers and its customers and to provide a transparent framework for the use of our online store.

Sagir Jewellers reserves the right to update these Terms & Conditions when necessary to reflect changes in our business operations, services, applicable requirements, or website functionality.

Last Updated: 1 October 2026