Terms of service

Effective Date: October 1, 2026

Welcome to sagirjewellers.com. These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of the website sagirjewellers.com, including all pages, products, services, features, content, and transactions available through the website.

By accessing, browsing, registering on, or purchasing products through our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our website or place an order through it.

These Terms are intended to establish a clear understanding between Sagir Jewellers and its customers regarding website use, product purchases, payments, shipping, returns, intellectual property, customer responsibilities, and other important matters.

1. Business Information

The website sagirjewellers.com is operated by Sagir Jewellers.

Business Name: Sagir Jewellers
Website: sagirjewellers.com
Email: sagirjewellers@gmail.com
Phone: 7047382034
Business Address: Barsundra, Iswardahajalpai, Bhawanipur, Haldia, West Bengal – 721654
Business Category: Jewellery
GSTIN: 19AZJPH9207Q1ZL

For questions regarding orders, products, payments, returns, shipping, or other services, customers may contact us using the above contact details.

2. Acceptance of Terms

By using sagirjewellers.com, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use the website in any manner that could damage, disable, overburden, or impair the website or interfere with another person's ability to use our services.

If you are purchasing a product on behalf of another person, you confirm that you have the authority to provide their information and accept these Terms on their behalf.

3. Website Use

Customers may browse our website, view jewellery products, read product information, add products to their cart, and place orders for personal or legitimate commercial purposes where permitted.

You agree not to:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our systems.

• Interfere with website security or functionality.

• Copy or reproduce website content without permission.

• Use automated systems to collect website information without authorization.

• Submit false, misleading, or fraudulent information.

• Place orders using unauthorized payment methods.

• Abuse promotional offers, discount codes, or other website features.

We reserve the right to restrict or terminate access to the website where there is a reasonable basis to believe that these Terms have been violated.

4. Product Information

Sagir Jewellers makes reasonable efforts to provide accurate information about jewellery products displayed on the website.

Product descriptions may include information about design, material, size, colour, finish, dimensions, and other characteristics. Customers should carefully review the product description before placing an order.

Because jewellery products may be photographed under different lighting conditions and displayed on different screens, the actual colour or appearance of a product may vary slightly from the images shown online.

Minor differences in colour, texture, finish, or appearance do not necessarily constitute a product defect.

Where applicable, product specifications, measurements, weights, materials, and other information should be considered subject to reasonable manufacturing or measurement variations.

5. Product Availability

All products displayed on sagirjewellers.com are subject to availability.

We may update, modify, discontinue, or temporarily remove products without prior notice. If a product becomes unavailable after an order has been placed, we may contact the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.

Product availability shown on the website may not always represent real-time inventory.

6. Pricing

We make reasonable efforts to ensure that product prices displayed on the website are accurate.

Prices may change at any time without prior notice. Such changes will generally not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

Applicable taxes, shipping charges, discounts, promotional benefits, and other charges will be displayed where applicable during the purchase process.

If a product has been listed at an incorrect price because of a technical or human error, we reserve the right to correct the error and communicate with the affected customer before processing the order.

7. Orders

When you place an order through sagirjewellers.com, you are making a request to purchase the selected product or products.

An order may be subject to verification before acceptance. We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including situations involving:

• Product unavailability.

• Incorrect product or pricing information.

• Payment problems.

• Suspicious or fraudulent activity.

• Incorrect customer information.

• Delivery restrictions.

• Duplicate or unusually large orders.

• Technical errors.

An order confirmation does not necessarily guarantee final fulfilment where circumstances outside our reasonable control prevent delivery.

8. Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

This may include:

• Full name.

• Mobile number.

• Email address.

• Complete delivery address.

• PIN code.

• Payment information where applicable.

Customers should carefully verify their details before completing an order.

Sagir Jewellers will not be responsible for delays, failed deliveries, or additional delivery attempts resulting directly from incorrect or incomplete information supplied by the customer.

9. Payment Terms

Payments must be completed using the payment methods made available on the website.

Depending on availability, payment options may include online payment methods and Cash on Delivery (“COD”).

For online payments, the transaction may be processed through third-party payment service providers. Customers may also be subject to the terms and privacy policies of the relevant payment provider.

For COD orders, customers agree to accept and pay for the package at the time of delivery according to the applicable order amount and delivery terms.

We reserve the right to verify certain orders before dispatch.

10. Shipping and Delivery

Sagir Jewellers will make reasonable efforts to process and dispatch confirmed orders within the estimated processing period shown on the website or communicated to the customer.

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, remote locations, transportation issues, strikes, natural events, or other circumstances outside our reasonable control.

Customers should ensure that someone is available to receive the package when required.

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, refuses the package, or otherwise prevents delivery, additional delivery attempts or other applicable charges may arise.

11. Inspection at Delivery

Customers are encouraged to inspect the package at the time of delivery where possible.

If the package appears visibly damaged, tampered with, or opened, customers should document the condition and contact Sagir Jewellers as soon as reasonably possible.

Photographs, videos, packaging information, order details, and other relevant evidence may be requested when investigating a delivery or product issue.

12. Returns and Refunds

Returns and refunds are governed by our applicable Return and Refund Policy, which forms part of these Terms of Service.

Customers should review the Return and Refund Policy before placing an order.

Eligibility for a return or refund may depend on the product condition, reason for return, time period, packaging, proof of purchase, and other applicable conditions.

Jewellery products should generally be returned in the condition in which they were received, including original packaging and accessories where applicable.

Products that have been damaged, altered, misused, worn improperly, or otherwise changed after delivery may not qualify for return or refund where permitted by applicable policy and law.

13. Cancellation

Customers may request order cancellation before the order is processed or dispatched, subject to the applicable cancellation conditions.

Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.

For COD orders, repeated refusal or cancellation after dispatch may affect our ability to accept future orders from the same customer.

Any cancellation and refund will be handled according to the applicable cancellation and refund policy.

14. Jewellery Care

Customers are responsible for taking reasonable care of jewellery products after delivery.

Exposure to chemicals, perfumes, cosmetics, moisture, excessive heat, physical impact, improper storage, or unsuitable cleaning methods may affect jewellery appearance or condition.

Customers should follow any care instructions supplied with the product.

Normal wear and tear may occur over time and should not automatically be considered a manufacturing defect.

15. Intellectual Property

All content appearing on sagirjewellers.com, including logos, brand names, product photographs, graphics, text, designs, layouts, icons, images, and other materials, may be owned by or licensed to Sagir Jewellers and may be protected under applicable intellectual property laws.

Customers may use the website for personal shopping and informational purposes.

No website content may be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission, except where permitted by applicable law.

The name Sagir Jewellers and the website identity associated with sagirjewellers.com may not be used in a manner that suggests unauthorized affiliation or endorsement.

16. User-Submitted Information

If customers submit reviews, feedback, comments, photographs, or other material through the website or our communication channels, customers should ensure that such material is accurate, lawful, and does not violate the rights of another person.

Customers should not submit content containing confidential information, unlawful material, abusive content, misleading claims, or third-party intellectual property without authorization.

We may use customer feedback for service improvement and promotional purposes where legally permitted and subject to applicable privacy requirements.

17. Privacy

Customer information is handled according to our Privacy Policy.

By using our website, you acknowledge that certain information may need to be collected and processed to provide services such as order processing, payment processing, shipping, customer support, fraud prevention, and legal compliance.

Customers should review our Privacy Policy for additional information about data handling.

18. Third-Party Services

Our website may use third-party services, including payment processors, delivery companies, technology providers, analytics services, and other service providers.

Third-party services may operate under their own terms and privacy policies.

Sagir Jewellers is not responsible for independent policies, systems, delays, interruptions, or actions of third-party providers except to the extent required by applicable law.

19. Website Availability

We aim to keep sagirjewellers.com available and functional; however, continuous or uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, updates, server issues, security measures, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue any part of the website or its features when reasonably necessary.

20. Limitation of Liability

To the extent permitted by applicable law, Sagir Jewellers will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through it.

Nothing in these Terms is intended to exclude or restrict any consumer rights, statutory rights, warranties, or remedies that cannot legally be excluded or restricted.

Our responsibility for a specific product or transaction will be subject to applicable law and the relevant policies governing that transaction.

21. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, misuse of our services, or infringement of another person's rights.

This provision does not limit any rights or remedies available to customers under applicable consumer protection laws.

22. Fraud Prevention

We may take reasonable steps to detect and prevent fraudulent, suspicious, or unauthorized transactions.

Where necessary, we may contact customers to verify order information.

If an order appears to involve fraudulent activity, unauthorized payment, misleading information, or other suspicious circumstances, we may delay, cancel, or restrict the order, subject to applicable law.

23. Force Majeure

Sagir Jewellers will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, epidemic or pandemic-related restrictions, transportation disruption, strikes, government actions, internet or telecommunications failures, courier disruptions, civil disturbances, or other unforeseen events.

We will make reasonable efforts to resume affected services when circumstances permit.

24. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.

The updated version will be published on sagirjewellers.com with an updated effective date where appropriate.

Customers should review this page periodically.

Your continued use of the website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

25. Governing Law

These Terms of Service shall be interpreted and governed by the applicable laws of India.

Any dispute relating to the website, products, services, or these Terms will be handled in accordance with applicable Indian laws and the jurisdiction of the competent courts or authorities applicable to the business and transaction, subject to mandatory consumer protection and other applicable legal rights.

26. Consumer Rights

Nothing in these Terms is intended to remove or restrict rights that customers may have under applicable consumer protection, e-commerce, taxation, intellectual property, or other laws.

Where a provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of that conflict.

27. Contact Us

If you have questions about these Terms of Service, products, orders, payments, shipping, returns, or other matters relating to Sagir Jewellers, please contact us.

Sagir Jewellers
Website: sagirjewellers.com
Email: sagirjewellers@gmail.com
Phone: 7047382034
Address: Barsundra, Iswardahajalpai, Bhawanipur, Haldia, West Bengal – 721654
GSTIN: 19AZJPH9207Q1ZL

We encourage customers to contact us with sufficient order details so that we can review and respond to their request efficiently.

28. Final Agreement

By using sagirjewellers.com, you acknowledge that you have had an opportunity to review these Terms of Service and agree to comply with the applicable terms governing your use of the website and purchase of products.

These Terms, together with the applicable Privacy Policy, Shipping Policy, Return and Refund Policy, and other website policies, provide the general framework governing the relationship between Sagir Jewellers and its customers.

If you do not agree with these Terms, please discontinue use of the website.

Thank you for choosing Sagir Jewellers.