Shipping policy
Website: sagirjewellers.com
Business Name: Sagir Jewellers
Email: sagirjewellers@gmail.com
Phone: 7047382034
Business Address: Barsundra, Iswardahajalpai, Bhawanipur, Haldia, West Bengal – 721654
GST No.: 19AZJPH9207Q1ZL
Last Updated: October 1, 2026
1. Introduction
Welcome to sagirjewellers.com, operated by Sagir Jewellers. We are committed to providing our customers with a smooth, reliable, and transparent shopping experience. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website.
This policy applies to all customers purchasing jewellery and related products from sagirjewellers.com. By placing an order on our website, you acknowledge and agree to the shipping terms described below.
We understand that jewellery orders require careful handling. Therefore, we take appropriate steps to package products securely and prepare orders for transportation. Our goal is to ensure that every order reaches the customer in good condition and within the estimated delivery period.
2. Order Processing
Once an order is successfully placed and payment or order confirmation requirements are completed, our team begins processing the order.
Orders are generally processed within 1–3 business days. Business days normally exclude Sundays and public holidays. Processing time may vary depending on product availability, order volume, verification requirements, or other operational circumstances.
For certain jewellery products, additional preparation or quality checking may be required before dispatch. In such cases, processing may take slightly longer.
Customers are encouraged to provide complete and accurate shipping information at checkout, including:
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Full name
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Complete delivery address
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City or town
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State
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PIN code
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Valid mobile number
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Email address, where applicable
Incorrect, incomplete, or outdated information may result in delivery delays.
3. Shipping Within India
At present, sagirjewellers.com primarily serves customers within India. We aim to make our products available to customers across serviceable locations through reliable courier and logistics partners.
Delivery availability depends on the destination PIN code and courier service coverage. Certain remote or restricted locations may require additional delivery time.
Once your order is dispatched, the courier partner becomes responsible for transporting the package to the delivery address provided by you.
4. Estimated Delivery Time
The estimated delivery time may generally be 3–7 business days after dispatch, depending on the destination.
Delivery timelines can vary according to:
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Customer location
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PIN code serviceability
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Courier availability
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Weather conditions
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Public holidays
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Local transportation conditions
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High order volumes
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Regional restrictions
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Unforeseen logistical circumstances
The delivery estimate shown during checkout or communicated by our team should be considered an estimate rather than a guaranteed delivery date.
Orders to metropolitan and major cities may arrive sooner, while remote areas can require additional time.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
Shipping charges may vary based on:
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Delivery location
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Product weight and dimensions
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Courier service
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Promotional offers
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Order value
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Delivery requirements
If free shipping is offered for a particular product, order, or promotional campaign, the applicable terms will be displayed on the website or communicated to customers.
Sagir Jewellers reserves the right to change shipping charges or promotional shipping offers at any time. Such changes will generally apply to new orders and will not affect an order that has already been confirmed, except where required due to an obvious pricing or system error.
6. Order Confirmation
After placing an order, customers may receive an order confirmation through the contact details provided during checkout.
Customers should carefully review the confirmation and immediately contact us if they identify an incorrect address, phone number, product detail, or other important information.
Once an order has been packed or dispatched, changes to the shipping address may not be possible.
For assistance, customers can contact:
Email: sagirjewellers@gmail.com
Phone: 7047382034
7. Packaging and Handling
Jewellery products require careful packaging. We make reasonable efforts to package orders securely to reduce the possibility of damage during transportation.
Depending on the product, packaging may include protective materials designed to prevent scratches, movement, impact, or other common transportation-related issues.
Customers should inspect the outer package at the time of delivery. If the package appears severely damaged, opened, tampered with, or otherwise compromised, customers should, where possible, document the condition with photographs or video before opening it and contact us promptly.
8. Tracking Information
After an order has been dispatched, tracking information may be provided through the contact details associated with the order, where available.
Customers can use the tracking information to monitor shipment progress through the applicable courier service.
Tracking information may take some time to become active after dispatch. If tracking does not immediately display movement, customers are requested to allow reasonable time for the courier system to update.
If tracking remains inactive for an unusually long period, customers may contact us for assistance.
9. Delivery Attempts
Courier partners generally make delivery attempts at the address supplied by the customer.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or another delivery issue occurs, the courier may make another attempt or contact the customer according to its operational procedures.
Customers should ensure that someone is available to receive the package whenever possible.
Repeated failed delivery attempts may result in the package being returned to the sender. Additional shipping or re-delivery arrangements may be required in such situations.
10. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete delivery address.
Sagir Jewellers is not responsible for delays or failed deliveries caused by:
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Incorrect address
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Missing house or flat number
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Incorrect PIN code
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Incorrect mobile number
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Incomplete locality information
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Customer-provided address errors
If an order is returned because of incorrect or incomplete information supplied by the customer, the customer may be required to pay applicable re-shipping charges before the order is sent again.
11. Delayed Shipments
Although we make reasonable efforts to process and dispatch orders within the stated timeframe, courier delays may occasionally occur.
Possible causes include severe weather, transportation disruption, public holidays, festivals, high seasonal demand, operational problems, regional restrictions, natural events, or other circumstances beyond our reasonable control.
In such circumstances, we will make reasonable efforts to assist customers and provide available shipment information.
However, estimated delivery dates are not guarantees.
12. Lost or Misplaced Shipments
If an order appears to be lost during transit, customers should contact us as soon as reasonably possible.
We may coordinate with the courier or logistics provider to investigate the shipment.
Depending on the circumstances and the result of the courier investigation, appropriate action may be taken in accordance with our applicable policies.
Customers may be asked to provide order details, tracking information, delivery information, or other information necessary to investigate the issue.
13. Damaged Products During Transit
We take care in packaging jewellery products, but damage during transportation can occasionally occur.
If you receive a product that appears damaged, please contact us promptly at:
Email: sagirjewellers@gmail.com
Phone: 7047382034
Customers should provide:
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Order number
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Customer name
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Product details
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Photographs of the package
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Photographs of the product
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A clear description of the issue
Where appropriate, customers may also be requested to provide an unboxing video or additional evidence to help us assess the condition of the shipment.
Any resolution will be handled according to the applicable return, refund, replacement, and order policies of sagirjewellers.com.
14. Open or Tampered Packages
If a package appears to have been opened, severely damaged, or tampered with before delivery, customers should exercise caution.
Where possible, customers should document the package condition before opening it and contact Sagir Jewellers promptly.
Do not discard the original packaging until the issue has been reviewed, as packaging materials may be required during an investigation.
15. Cash on Delivery Orders
If Cash on Delivery (COD) is available for a particular product or location, customers must provide accurate contact and delivery details.
COD availability may depend on the customer's PIN code, order value, product type, courier coverage, and other operational factors.
The customer should be available to receive the package and make the required payment at the time of delivery.
Refusal or repeated failure to accept COD orders may affect the availability of COD services for future orders.
16. Delivery to Remote Locations
Delivery to remote, rural, island, restricted, or difficult-to-service locations may require additional time.
Courier serviceability is determined by the logistics provider. If a particular PIN code is not serviceable, we may contact the customer regarding possible alternatives.
Customers should provide the most complete address possible to help the courier locate the delivery destination.
17. Multiple Products in One Order
If an order contains multiple products, we generally attempt to process and ship them together whenever practical.
However, depending on stock availability, product preparation, warehouse processing, or logistics requirements, items may occasionally be dispatched separately.
If an order is shipped in multiple packages, customers may receive separate tracking information.
18. Delivery to the Correct Recipient
Customers should ensure that the recipient's name and contact information are accurate.
Depending on courier procedures, delivery may require confirmation, OTP verification, signature, or another form of acknowledgment.
Customers are responsible for ensuring that the recipient is authorized to accept the shipment at the provided address.
19. Changes to Shipping Address
Customers should verify their shipping address before completing an order.
If you need to request an address correction after placing an order, contact us immediately at sagirjewellers@gmail.com or 7047382034.
We will make reasonable efforts to accommodate address changes before dispatch. However, once an order has been dispatched, changing the delivery address may not be possible.
Any additional courier charges resulting from an approved address change may be payable by the customer.
20. Shipping Restrictions
Certain locations may not be serviceable through our available courier partners.
We reserve the right to decline or cancel an order when delivery to the specified location is not reasonably possible.
If an order cannot be delivered because the destination is outside available courier coverage, we will communicate with the customer regarding the available options.
21. Public Holidays and Festivals
During major Indian festivals, sales events, holidays, and promotional periods, order volumes may increase significantly.
As a result, processing and delivery may take longer than normal.
Customers are advised to place time-sensitive orders sufficiently in advance, particularly when the product is intended for a specific event or occasion.
22. Customer Responsibilities
Customers are responsible for:
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Providing accurate shipping information.
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Providing a valid mobile number.
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Checking order details before confirmation.
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Being available to receive the shipment.
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Following courier delivery instructions.
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Reporting damaged or tampered packages promptly.
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Keeping tracking information available when contacting customer support.
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Retaining relevant packaging and evidence when reporting a shipping issue.
Providing incorrect information may cause delays or additional costs.
23. Shipping and Returns
Shipping arrangements and return procedures are separate matters.
If you wish to return or exchange a product, please review the Return and Refund Policy available on sagirjewellers.com.
A product being returned does not automatically mean that return shipping costs will be covered by Sagir Jewellers. Applicable return shipping responsibilities will depend on the reason for return and the terms of the relevant return policy.
24. Refunds Related to Shipping
Where a refund is approved under the applicable refund policy, the treatment of shipping charges will depend on the specific circumstances of the order.
Shipping charges may not always be refundable, particularly where the shipment was successfully processed and delivered according to the customer's order.
Any applicable refund will be handled according to the website's Refund and Return Policy and applicable requirements.
25. Communication Regarding Delivery
We may contact customers using the phone number or email address provided during checkout for purposes related to:
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Order confirmation
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Address verification
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Delivery coordination
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Shipment updates
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Failed delivery attempts
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Customer support
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Order-related clarification
Customers should ensure that their contact details remain accurate and accessible during the delivery period.
26. Third-Party Courier Services
Sagir Jewellers may use third-party courier and logistics providers for order delivery.
Once an order has been handed over to the courier, certain transportation and delivery activities are controlled by the logistics provider. We will nevertheless make reasonable efforts to assist customers with shipment-related concerns.
Courier terms, delivery routes, service availability, and operational procedures may vary by location.
27. Force Majeure
Sagir Jewellers will not be responsible for delays caused by circumstances that are beyond reasonable control.
Such circumstances may include natural disasters, extreme weather, floods, fires, transportation disruptions, strikes, government restrictions, public emergencies, regional restrictions, network disruptions, courier shutdowns, or other unforeseen events.
When such circumstances occur, we will make reasonable efforts to communicate relevant information and support customers where possible.
28. Policy Updates
Sagir Jewellers may update this Shipping Policy from time to time to reflect changes in our business operations, courier arrangements, shipping procedures, legal requirements, or customer service practices.
The updated policy will be published on sagirjewellers.com with a revised “Last Updated” date.
Customers are encouraged to review this page periodically.
29. Contact Us
If you have questions regarding shipping, delivery, tracking, address changes, damaged packages, or other order-related matters, please contact us.
Sagir Jewellers
Website: sagirjewellers.com
Email: sagirjewellers@gmail.com
Phone: 7047382034
Address: Barsundra, Iswardahajalpai, Bhawanipur, Haldia, West Bengal – 721654
GST No.: 19AZJPH9207Q1ZL
We aim to respond to customer enquiries within a reasonable period and provide appropriate assistance based on the information available.
30. Final Note
At Sagir Jewellers, we understand that jewellery purchases are often important and personal. We therefore aim to handle every order carefully, from processing and packaging through dispatch and delivery.
By ordering from sagirjewellers.com, customers acknowledge that estimated shipping and delivery times can vary depending on location, courier operations, and circumstances outside our reasonable control.
For the most accurate information about a specific order, customers should contact our support team with their order number and registered contact details.
Thank you for choosing Sagir Jewellers.