Refund policy
Effective Date: October 1, 2026
Welcome to sagirjewellers.com. We value the trust our customers place in us and are committed to providing quality jewellery products and a smooth shopping experience. This Return and Refund Policy explains the conditions, procedures, timelines, and requirements applicable to returns, replacements, cancellations, and refunds for purchases made through our website.
By placing an order on sagirjewellers.com, you acknowledge that you have read and understood this Return and Refund Policy and agree to the terms described below.
1. About Our Business
Website: sagirjewellers.com
Business Name: Sagir Jewellers
Email: sagirjewellers@gmail.com
Phone: 7047382034
Business Address: Barsundra, Iswardahajalpai, Bhawanipur, Haldia, West Bengal – 721654
GST Number: 19AZJPH9207Q1ZL
For any return, replacement, refund, or order-related concern, customers may contact us using the contact information provided above.
2. Our Return Policy
We understand that jewellery is a personal purchase and that customers may occasionally need to return or replace an item. Our return policy is designed to provide reasonable assistance while protecting customers and the authenticity and quality of our jewellery products.
Return eligibility depends on the product, its condition, the reason for the return, and whether the return request is made within the applicable return period.
Customers should carefully check the product description, specifications, size, colour, material information, photographs, and other product details before placing an order.
3. Return Eligibility
A product may generally be eligible for return or replacement if:
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The wrong product was delivered.
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The product received is damaged or defective.
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The product received does not substantially match the product ordered.
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A product is missing from the order.
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The product has a manufacturing defect that is identified within the applicable return period.
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The return is otherwise specifically permitted on the relevant product page or at the time of purchase.
The product must be returned in an unused and resaleable condition unless the return is being requested because the product arrived damaged or defective.
For eligible returns, the item should include its original packaging, jewellery box, tags, labels, certificates, invoices, accessories, protective materials, and any other items supplied with the order.
4. Products That May Not Be Eligible for Return
Due to the nature of jewellery products, certain items may be non-returnable or subject to additional conditions.
Returns may not be accepted where:
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The product has been worn, used, altered, resized, polished, repaired, or otherwise modified after delivery.
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The product has been damaged because of misuse, accidental damage, improper storage, or handling.
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The product has been scratched, broken, bent, tarnished, or otherwise physically damaged after delivery.
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Tags, labels, certificates, packaging, or other supplied materials are missing.
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The product shows signs of wear or use.
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The customer changes their mind after using or altering the product.
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The return request is made after the applicable return period.
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The product was purchased under a clearly stated non-returnable or final-sale condition.
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Damage occurred because the customer did not follow the care instructions supplied with the product.
Personalised, customised, engraved, or specially made jewellery may have different return conditions because such products are created specifically for the customer.
5. Return Request Period
Customers should contact sagirjewellers.com as soon as possible after receiving an order if there is any problem with the product.
Where a return or replacement period is specified on the relevant product page or order confirmation, that period will apply.
For damaged, defective, incorrect, or missing items, customers should preferably report the issue promptly after delivery so that the matter can be investigated and resolved efficiently.
A return request submitted after the applicable return period may be rejected unless an exception is approved by Sagir Jewellers.
6. How to Request a Return
To request a return or replacement, customers should contact:
Email: sagirjewellers@gmail.com
Phone: 7047382034
The return request should include:
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Customer name.
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Order number.
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Date of purchase.
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Product name.
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Reason for the return.
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Description of the issue.
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Photographs of the product.
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Photographs of the packaging and shipping label where relevant.
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Any supporting video evidence where requested.
For damaged or defective products, clear photographs or an unedited opening/unboxing video may help us evaluate the claim.
Customers should not send a product back without receiving return instructions from Sagir Jewellers. Unauthorised returns may not be accepted.
7. Damaged Products
If a jewellery item appears damaged when delivered, customers should notify us promptly.
Customers should retain:
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The jewellery item.
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Original box and packaging.
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Shipping package.
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Shipping label.
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Invoice.
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Tags and certificates.
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Any other material received with the order.
We may request photographs or videos to determine whether the damage occurred before delivery, during transportation, or after receipt.
If the product is confirmed to have been damaged before or during delivery and qualifies under our return policy, we may offer a replacement, exchange, repair, or refund as appropriate.
8. Wrong Product Received
If you receive a product different from the item shown in your order confirmation, contact us promptly.
After verification, we may arrange collection of the incorrect item and provide the correct product, subject to availability.
If the correct item is unavailable, an eligible refund may be processed according to the applicable refund procedure.
Customers should not use or alter an incorrectly delivered product before contacting us.
9. Manufacturing Defects
If a product appears to have a manufacturing defect, please contact us with the order details and photographs.
The product may be inspected before a final decision is made.
Normal wear and tear, accidental damage, scratches, breakage caused by improper use, chemical exposure, water damage, or alterations performed by third parties may not be considered manufacturing defects.
Where a manufacturing defect is confirmed and the product qualifies for assistance, we may provide a replacement, repair, exchange, or refund depending on the circumstances.
10. Jewellery Care and Return Conditions
Jewellery should be handled carefully after delivery.
Customers should avoid exposing jewellery to:
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Perfume and deodorant.
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Cosmetics and creams.
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Harsh chemicals.
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Household cleaning products.
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Chlorine.
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Excessive moisture.
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Unnecessary friction.
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Rough handling.
Products returned with damage resulting from improper care may not qualify for a refund or replacement.
Customers are responsible for maintaining the product in suitable condition while it is in their possession.
11. Return Shipping
Where the return is approved because the wrong product was delivered, a verified manufacturing defect exists, or the product arrived damaged due to delivery, Sagir Jewellers may arrange or reimburse return shipping according to the circumstances.
For other approved returns, return shipping arrangements may be subject to the conditions communicated by our customer support team.
Customers should use the return method instructed by Sagir Jewellers. We cannot guarantee responsibility for products returned through an unauthorised or unapproved shipping method.
12. Inspection of Returned Products
All returned jewellery may be inspected after reaching us.
The inspection may verify:
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Product identity.
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Product condition.
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Original packaging.
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Tags and labels.
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Certificates, where applicable.
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Signs of usage.
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Physical damage.
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Alteration or modification.
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Whether the returned product corresponds to the original order.
Approval of a return request does not automatically mean that a refund will be issued before inspection.
If inspection determines that the product does not meet the return requirements, the return may be rejected.
13. Refund Process
Once an eligible return is received and approved, the applicable refund will be initiated.
The refund amount may depend on the reason for the return, the product condition, applicable shipping charges, and the terms communicated at the time of purchase.
Where the customer is entitled to a full refund due to an incorrect, damaged, or defective product confirmed by Sagir Jewellers, the applicable eligible amount will be refunded according to our process.
Refunds will generally be processed through the original payment method where technically possible.
14. Refund Processing Time
After a return has been received and approved, we will initiate the refund within a reasonable processing period.
The time required for the refunded amount to appear in the customer's bank account, card account, UPI account, wallet, or other payment method may depend on the payment provider or financial institution.
Sagir Jewellers is not responsible for delays caused solely by banks, payment gateways, card issuers, or other financial institutions.
Customers should contact their payment provider if a refund has been confirmed by us but has not yet appeared within the provider's normal processing period.
15. Partial Refunds
In certain circumstances, a partial refund may be considered where only part of an order is affected or where a specific adjustment has been mutually agreed.
A partial refund may not be available where the returned item does not meet the eligibility requirements.
Any applicable deduction or adjustment will be communicated to the customer before processing where appropriate.
16. Order Cancellation
Customers may contact Sagir Jewellers to request cancellation of an order before it has been processed or dispatched.
Cancellation requests are not guaranteed once an order has entered processing, packaging, or shipping.
If an order has already been dispatched, the customer may need to follow the applicable return procedure instead of cancellation.
For customised or specially prepared products, cancellation may not be possible after production or preparation has started.
17. Failed Delivery and Returned Shipments
Customers are responsible for providing an accurate and complete delivery address and contact information.
If an order is returned to us because of:
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Incorrect address.
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Incomplete address.
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Customer unavailable at the delivery location.
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Repeated delivery failure.
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Customer refusal to accept the package.
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Other reasons attributable to the recipient.
additional shipping or re-delivery conditions may apply.
If a refund is approved for an undelivered or returned shipment, the amount and applicable deductions will depend on the circumstances and payment method.
18. Exchange and Replacement
Where a replacement is approved, the replacement product will depend on availability.
If the exact product is unavailable, Sagir Jewellers may communicate alternative options, exchange arrangements, or refund options where applicable.
Replacement products may be subject to availability, product specifications, and other applicable conditions.
19. Promotional and Discounted Products
Products purchased during special promotions, discounts, clearance sales, bundle offers, or other promotional campaigns may have specific return and refund conditions.
Customers should carefully review the terms displayed during the promotion or on the relevant product page before placing an order.
Where a promotional offer includes multiple products or benefits, cancellation or return of one item may affect the promotional pricing or benefit associated with the order.
20. COD Orders
For Cash on Delivery orders, refund processing may require additional customer information depending on the applicable refund method.
Customers may be asked to provide accurate bank account, UPI, or other payment details when necessary.
Customers should never share passwords, OTPs, PINs, card CVV numbers, or other confidential authentication information with anyone claiming to process a refund.
21. Fraud Prevention and Product Verification
Sagir Jewellers reserves the right to investigate suspicious, fraudulent, abusive, or repeated return claims.
Where necessary, we may verify order information, delivery details, product photographs, product identifiers, packaging, certificates, and other relevant information.
We reserve the right to reject a return or refund request where there is reasonable evidence of misuse, fraud, product substitution, intentional damage, or violation of this policy.
22. Customer Responsibility
Customers are responsible for reviewing product information before ordering and for providing accurate delivery and contact details.
After receiving the product, customers should inspect the package and jewellery carefully and contact us promptly if there is any issue.
Customers should preserve the original packaging and supporting documents until they are satisfied that the order has been received correctly and is in acceptable condition.
23. Policy Changes
Sagir Jewellers may update, modify, or revise this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, technology, or applicable requirements.
The updated version will be published on sagirjewellers.com with the revised effective date.
Customers are encouraged to review the policy before placing an order.
24. Contact Us
If you have questions about returns, replacements, refunds, cancellations, damaged products, or any other order-related concern, please contact us.
Sagir Jewellers
Website: sagirjewellers.com
Email: sagirjewellers@gmail.com
Phone: 7047382034
Address: Barsundra, Iswardahajalpai, Bhawanipur, Haldia, West Bengal – 721654
GST No.: 19AZJPH9207Q1ZL
We aim to review customer concerns fairly and provide appropriate assistance according to the circumstances of each order and the terms applicable at the time of purchase.
25. Important Notice
This Return and Refund Policy is intended to explain the general return and refund procedures of sagirjewellers.com. Specific products may have additional conditions displayed on their individual product pages, order confirmation, invoices, or promotional terms.
Where a specific product's return conditions differ from this general policy, customers should refer to the applicable product-specific terms.
By purchasing from sagirjewellers.com, customers acknowledge that they have had an opportunity to review the applicable product information and return conditions before completing their purchase.
Thank you for choosing Sagir Jewellers.